Services
Clearpoint provides practical technical support for SMEs and growing organisations that need clearer priorities, safer systems, better workflows, responsible AI-assisted automation, or structured project delivery.
The services below can start as a focused advisory session, a short assessment, or a more hands-on engagement depending on the situation.
Cybersecurity
I help SMEs improve their security posture through structured assessments, practical hardening measures, and clear incident support, translating technical risks into business decisions.
Good starting points include:
- you are unsure which security improvements matter first,
- you need an independent review before investing in tools or vendors,
- you have received suspicious emails or phishing attempts,
- you need basic hardening for a website, server, or internal system,
- you need a clear action plan that management and technical teams can both understand.
For a focused entry point, see the SME Cybersecurity Review.
Security Assessment & Risk Advisory
- Security posture review
- Vulnerability identification & prioritisation
- Patch management review
- Risk-based recommendations
- Business-oriented reporting
System & Network Hardening
- Operating system hardening (Linux / Windows)
- Web server hardening
- Secure configuration review
- Password & authentication improvements
- Encryption & certificate configuration review
Email & Phishing Investigation
- Email header analysis
- Phishing detection guidance
- Suspicious attachment triage
- SPF / DKIM / DMARC review
- User awareness recommendations
Incident Response Support
- Incident severity assessment & triage
- Initial containment guidance
- Log review & detection analysis
- Basic response procedure definition
- IT ↔ management coordination
Web Application Security Review
- Basic web application security assessment
- OWASP-level vulnerability identification
- SQL injection awareness testing
- Content Security Policy review
- Secure configuration recommendations
Automation & AI-assisted workflows
I help organisations reduce manual workload and operational friction by implementing practical automation solutions using established tools. Where it creates real value, this can include AI agents, prompt engineering, and AI-assisted workflows.
Good starting points include:
- teams are using AI or automation without clear data-handling and ownership rules,
- repetitive manual work is slowing down operations,
- information is copied between email, spreadsheets, CRM, or cloud tools,
- approvals or notifications are inconsistent,
- existing automations are fragile or undocumented,
- teams are experimenting with AI tools but lack structure or safe usage patterns,
- you need simple automation with basic governance, security, and reliability in mind.
For a focused entry point, see the AI & Automation Security Review.
Workflow Optimisation
- Identification of repetitive manual processes
- Process mapping & optimisation
- Reduction of operational bottlenecks
- Efficiency-focused redesign of internal workflows
Tool-Based Automation Implementation
- Implementation of no-code / low-code automation platforms
- Integration between business systems (CRM, email, cloud tools)
- Automated notifications & approval flows
- Data synchronisation between systems
AI Agents & Prompt Engineering
- Practical AI-agent use-case identification
- Prompt design for repeatable business tasks
- AI-assisted workflow prototyping
- Human-in-the-loop review and control points
- Basic security and data-handling guidance for AI tools
Operational Efficiency & Monitoring
- Automation performance review
- Error handling & reliability improvements
- Structured documentation of automated workflows
- Basic governance & security considerations
Discuss an automation opportunity
Project Support
I support organisations in delivering structured IT and security initiatives, ensuring technical execution aligns with business objectives and operational constraints.
Good starting points include:
- a technical project needs clearer scope, milestones, or ownership,
- business and technical stakeholders are not aligned,
- a security or automation initiative needs coordination,
- management needs a clearer view of risks, options, and trade-offs,
- you need practical delivery support without adding unnecessary process.
Technical Project Coordination
- Coordination between technical teams and business stakeholders
- Structured planning & milestone definition
- Risk identification & mitigation tracking
- Alignment of technical scope with business priorities
Delivery & Implementation Support
- Support during security or automation implementations
- Vendor & solution coordination
- Monitoring of progress and deliverables
- Documentation and structured reporting
Business ↔ Technology Translation
- Translation of technical risks into business impact
- Support in evaluating security and automation solutions
- Structured decision support for management
- Clear communication across technical and executive levels
Not sure where to start?
A short initial conversation is often enough to identify whether the priority is security, automation, project structure, or a combination of the three.